Privacy Policy
Effective Date: 20 April 2025
The Tennis Mate (thetennismate.com.au) is committed to protecting your privacy and handling your personal information in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information.
By using our website and services, you consent to the practices described in this policy.
1. Who We Are
This website is operated by Álvaro Perez, trading as The Tennis Mate, based in Queensland, Australia. Our contact email is al@thetennismate.com.au.
2. What Information We Collect
We may collect the following personal information when you use our site, make a purchase, or contact us:
Name
Email address
Location and IP address
Payment information (via third-party gateways like Stripe or PayPal)
Order and purchase history
Website usage data (e.g., via cookies, analytics tools)
Feedback, messages, or inquiries you send to us
3. How We Use Your Information
We use your information to:
Deliver products and services to you
Process payments and issue receipts
Provide customer support
Send important updates or promotional content (if you opt in)
Improve our website functionality and content
Comply with legal obligations
We do not sell your personal information to third parties.
4. How We Store and Protect Your Information
We use secure systems to store your personal data and take reasonable precautions to protect it from loss, misuse, or unauthorized access.
Payments are processed through secure third-party platforms (e.g., Stripe, PayPal). We do not store your payment card details on our servers.
5. Sharing Your Information
We may share your data only with:
Payment providers (e.g., Stripe, PayPal)
Email marketing platforms (e.g., Mailchimp or ConvertKit)
Analytics services (e.g., Google Analytics)
Regulatory authorities, if required by law
These providers must handle your data responsibly and only for the services we engage them for.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your experience and analyze usage. You can adjust your browser settings to refuse some or all cookies; however, this may affect your experience on our site.
7. Marketing Communications
If you opt in to receive emails from us, we may send you:
Tennis tips, news, or blog content
Promotions and product updates
Special offers
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting al@thetennismate.com.au.
8. Accessing and Updating Your Information
You have the right to:
Access the personal data we hold about you
Request corrections or updates
Withdraw consent or request deletion (where legally applicable)
To do so, contact us at al@thetennismate.com.au.
9. Children’s Privacy
Our services are not directed at children under 13. If we become aware that we’ve collected information from a child without parental consent, we will delete it.
10. International Users
If you are accessing our site from outside Australia, you understand and agree that your data may be transferred to, stored, and processed in Australia, where privacy laws may differ from those in your country.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of our site constitutes acceptance of the updated policy.
12. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact: