Return & Refund Policy
Effective Date: 20 April 2025
At The Tennis Mate, we want you to feel confident in your purchase. That’s why we offer a hassle-free 30-day return policy on all eligible purchases.
1. Our Promise to You
If you're not satisfied with your purchase for any reason, you can request a return or refund within 30 days of the purchase date—no questions asked.
We stand behind the quality of our content, and your satisfaction is our priority.
2. What’s Covered
This return policy applies to:
Digital products (e.g., video masterclasses, eBooks, training plans)
Online coaching packages (unless the service has already been fully delivered)
3. What’s Not Covered
We do not offer refunds or returns on:
Digital content that has been downloaded in full and used extensively (e.g., over 50% of a course watched or used)
Services that have already been rendered in full (e.g., completed one-on-one coaching sessions)
Products purchased more than 30 days ago
However, if the product is faulty or not as described, your rights under the Australian Consumer Law (ACL) still apply and we will provide a suitable remedy.
4. How to Request a Return
To request a return or refund, simply contact us at:
📧 al@thetennismate.com.au
Subject line: “Return Request – [Your Order ID]”
Please include:
Your full name
The email used for the purchase
Product or service purchased
Reason for your return (optional)
We aim to respond within 2 business days.
5. Processing Your Refund
Once approved, your refund will be issued via the original payment method (Stripe, PayPal, etc.). Processing times may vary depending on your payment provider.
6. Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law. If a product or service is faulty, not fit for purpose, or does not match its description, you may be entitled to a refund, replacement, or repair.
7. Need Help?
If you have any questions about this policy or your purchase, don’t hesitate to reach out: