Terms and Conditions
Effective Date: 20 April 2025
Welcome to The Tennis Mate (thetennismate.com.au). These Terms and Conditions (“Terms”) govern your access to and use of our website, digital products, coaching services, and any content provided by us (collectively, the “Services”).
By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Who We Are
The Tennis Mate is operated by Álvaro Perez, a certified tennis coach based in Queensland, Australia. We provide tennis education, digital products (e.g., online masterclasses), and general coaching content to help players improve their game both on and off the court.
2. Eligibility
By using our Services, you confirm that you are at least 18 years of age or that you have the consent of a legal guardian. You agree to use our Services for personal, non-commercial use unless expressly permitted.
3. Coaching Disclaimer
The information provided by The Tennis Mate is for educational and informational purposes only. It does not constitute personalized coaching, medical, or physiotherapy advice.
Always consult with a qualified health or sports professional before beginning any training program or attempting any techniques shared on this site or through our content. Use of our programs and exercises is at your own risk.
4. Digital Products & Refund Policy
Our digital products (e.g., forehand masterclass videos, eBooks, etc.) are delivered electronically. By purchasing a digital product, you acknowledge that:
You will receive access upon purchase.
Due to the nature of digital content, all sales are final, unless required otherwise by Australian Consumer Law (ACL).
If a product is faulty or not as described, you are entitled to a remedy such as a replacement, repair, or refund in accordance with the ACL.
For support or refund requests, contact: al@thetennismate.com.au
5. User Conduct
You agree to use the website and Services lawfully and respectfully. You may not:
Misuse the website or hack into it.
Share, distribute, or resell our content without permission.
Upload malicious software or content.
Violate any applicable laws in Australia or internationally.
6. Intellectual Property
All content, videos, graphics, logos, and materials provided on thetennismate.com.au are the property of The Tennis Mate unless stated otherwise.
You may not copy, reproduce, or use any material from our Services without prior written consent.
7. Limitation of Liability
To the maximum extent permitted by law, The Tennis Mate and its operators will not be liable for:
Any injury or damages resulting from the use of our Services or following our training techniques.
Any indirect or consequential loss.
Any interruptions or errors on the website.
Our liability is limited to the fullest extent permissible under Australian Consumer Law.
8. Third-Party Links
Our website may contain links to other websites we don’t control. We are not responsible for the content or practices of those sites. Clicking on third-party links is at your own risk.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and manage your personal data.
10. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with a new effective date. Continued use of the website means you accept the updated Terms.
11. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved in the courts of Queensland, without regard to conflict of law principles.
12. Contact Information
For any questions or concerns about these Terms, you can contact us at:
📧 al@thetennismate.com.au